Quality Integrity Report

(2) CEO’s Address

Respected Friends and colleagues from all sectors:

Zhejiang Qute Valve Co., Ltd. sincerely thanks the broad support, love, and cooperation from users across all sectors of society!

Our company boasts advanced production processes and equipment, has established a rigorous quality control system, and is committed to building... Ball special Brand, become whole National ball and ball valve accessories An industry-leading enterprise.

The company consistently adheres to “ Integrity, Innovation, Performance, Harmony We uphold the core values of “integrity and trustworthiness, speaking truthfully and acting sincerely,” and adhere to a quality integrity policy that emphasizes both corporate brand building and the development of quality integrity. We produce high-tech, high-quality products with independent intellectual property rights and bring them to market. As a result, we enjoy high recognition within the industry and among our customers, and have earned a solid reputation in society.

Since its establishment, our company has received heartfelt care and assistance from leaders at all levels as well as friends from various sectors of society. We’ve also been fortunate to enjoy the valuable support of our customers and suppliers. On behalf of all our employees, I’d like to extend our sincerest gratitude to all the leaders, friends from diverse fields, and both new and existing customers who have shown concern and support for our company’s development!

The company’s commitments regarding product quality and service are as follows: :

1. Within 24 months from the date of the product’s manufacture, the manufacturer shall provide free warranty coverage for damage caused by material defects, manufacturing quality, or design issues under normal storage, transportation, and operating conditions.

2. When quality issues arise during product use, the manufacturer shall respond within 8 hours after receiving a call, fax, or other form of communication from the customer.

 

 

 

 

 

 

 

 

 

 

 

(3) Company Profile

Zhejiang Qute Valve Co., Ltd. was founded in In 2005, the company was initially established in Oubei, Yongjia—a region renowned as the "Hometown of Pumps and Valves in China." It is a specialized manufacturer integrating R&D, design, production, sales, and service, focusing on ball valves and other ball valve accessories.

Qute Valve can provide customers with ball valve balls and other accessories in various models, specifications, diameters, pressure ratings, and made from different materials. Pathway 1" to 56", pressure ratings from 150 LB to 2500 LB. The main base materials include A105, LF2, 410, F6A, 4130, 4140, F304, F316, 17-4PH, F51, F53, F55, Monel K400, Inconel, and others. Surface treatments encompass a variety of high-hardness, wear-resistant, and corrosion-resistant materials, such as electroless nickel plating (ENP), tungsten carbide coating (TCC), Stellite hard alloy (STL), and Inconel.

The products are widely used in industries such as petroleum, chemical engineering, natural gas, fertilizer, metallurgy, pharmaceuticals, power generation, mining, and construction. We are also committed to developing international markets, with our products exported to over 20 countries and regions including Europe and the U.S., the Middle East, and Southeast Asia. The company is equipped with advanced and complete supporting facilities, as well as modern, high-precision, specialized processing equipment. While placing great emphasis on upgrading equipment to world-class standards, we place even greater importance on product quality. To ensure both product quality and service quality, the company has established a comprehensive quality management and assurance system.

The company has been established. The 1S09001 quality management system enables our products to remain at the forefront of the industry. The company consistently adheres to the spirit of technological innovation, customer first, quality-oriented approach, integrity in business practices, and seeking truth from facts, and is wholeheartedly committed to providing users with high-quality valve products and even more comprehensive after-sales services.

 

 

 

 

 

II. Enterprise Quality Management

(1) Corporate Quality Philosophy

From the very beginning of its establishment, the company has been committed to creating high-quality products, regarding product quality as essential for the survival and development of the enterprise. an important cornerstone 。

Product quality Control is strictly implemented in accordance with the international quality management system, thereby providing robust assurance for the quality of the company’s products and ensuring the smooth implementation of the company’s quality policy. To fundamentally strengthen quality management and enhance the company’s operational quality, the company is taking the introduction of the Excellence Performance Model as an opportunity to implement Total Quality Management. We are leveraging various quality management tools and conducting quality improvement initiatives. Through internal audits, management reviews, self-assessments, and third-party audits, we continuously identify opportunities for improvement and pursue ongoing enhancement. The approach to achieving outstanding performance. Since the company was founded, it has never received any major quality complaints.

The company's corporate culture is as follows:

Corporate Vision:

   Focus on our core business, pursue excellence, and build a valve manufacturing enterprise with international competitiveness.

Corporate Mission:

   Focus on our business, listen to our customers’ needs and ideas, and strive to be their best supplier.

Core Corporate Values:

    Integrity — Uphold integrity and honesty; speak truthfully and act with sincerity.

    Innovation — Keep pace with the times and forge ahead with innovation.

    Performance — Performance first, create excellence.

    Harmony — Unity and collaboration, fostering harmony.

Corporate Spirit: Technological Innovation, Customer First, Quality-Oriented, Integrity-Based Management, and Pragmatism.

Quality Integrity Policy: Uphold honesty and trustworthiness; speak truthfully and act with sincerity.

(2) Quality Management Organization

With a strong emphasis on product quality, the company has established a system of quality managers and developed standards for raw materials. ， Process Process, become The product’s inspection standards, with each department fulfilling its own responsibilities and communicating and cooperating closely with one another, covering all stages from R&D, procurement, to production. Cheng, strengthen quality control over products.

Management Team — Responsible for the allocation of resources for total quality management and enhancing awareness among all employees, as well as communicating the quality philosophy to all staff. Zong Purpose;

Quality Integrity Officer —— The company’s management representative is hereby specially appointed as the person responsible for quality integrity within our company, ensuring the effective management of quality integrity and fulfilling our quality commitments.

Strategic Committee — Responsible for the company’s business strategy planning and comprehensive operational management, as well as the company’s external liaison and administrative affairs.

Office — Responsible for formulating the company’s human resources strategic plan and organizing its implementation; responsible for personnel management. ， Responsible for carrying out tasks such as internal administrative management within the company. ， Responsible for the company's environmental protection. 、 Security Management , responsible for External Liaison 、 Promotion; Responsible for the company's financial management, and involved in strategic planning, risk analysis, and the establishment of internal control systems. 。

Production Department — Formulating and overseeing production plans, being responsible for the comprehensive operational management of production, and exercising full control over production deadlines, costs, quality, technology, equipment, and other related aspects.

Procurement Department —— Responsible for the procurement management of materials and equipment required by the company, as well as the operational management of material receipt, issuance, and storage, ensuring the quality of products at the source. Also responsible for reviewing and pricing the company’s material purchases. 。

Sales Department —— Responsible for developing sales plans and strategies, following up on and improving sales targets, managing the sales team, collecting market information, and facilitating communication and coordination between customers and the factory. Also responsible for formulating brand plans and strategies, tracking and improving product market expansion, and overseeing advertising and promotional activities. 。

Technical Quality Department — Responsible for promoting and implementing the company’s quality strategy, preparing quality plans, operating the management system, conducting product inspection and testing, improving product quality and process quality indicators, and carrying out quality improvement initiatives; as well as supplier development, assessment, and management. 。

Technical Quality Department — Responsible for planning the product realization process. ， Responsible for the overall coordination of new product development, responsible for... R&D Team And the project daily management; Responsible for process control at each stage of the production process, ensuring that all stages are carried out strictly in accordance with international, national, industry, and group standards.

Define the responsibilities and authorities of the company’s quality manager. Limit—implement a one-vote veto for quality, and comprehensively establish the company’s quality culture.

The company’s general manager has fulfilled the following responsibilities:

1) Formulate and review the organizational quality strategy to determine the quality strategy;

2) Supervise and inspect the holding of regular quality meetings;

3) Lead major product quality reviews and quality improvement initiatives;

4) Organize activities to recognize and award excellence in technological innovation and quality;

5) Organize Quality Month activities and promote quality and safety education;

6) Establish quality Responsible person System, clearly defined Its Jurisdiction;

7) Establish a clear accountability system for quality incidents and a quality and safety traceability system.

 

(3) Quality Measurement Management System

The company has been introducing... ISO9001 Quality Management System以来 A quality management system has been established around the product’s design, development, production, and sales processes, resulting in the creation of a quality manual, procedural documents, and other quality-related documents, which are then put into practice. Implement and maintain, and continuously improve effectiveness.

1. Quality Management System Policy and Objectives

From import ISO9001 Quality Management System of principles, the company adheres to. With “ Grasping the market depends on quality; customer satisfaction hinges on sincerity. ” For the quality policy ， Adopt the Excellence Performance Management Model and implement Total Quality Management. The company has established a framework centered on strategy, with...   GB/T19580 Integration based on the Excellence Performance Model A comprehensive quality management system has been established to meet the requirements of six key stakeholder groups: customers, shareholders, employees, suppliers, society, and partners. Corresponding strategic plans and quality objectives have been set up at all levels within the company, and the company... Based on the performance evaluation system, a quality assessment and accountability mechanism has been established.

The company’s quality objective is:

1) The product pass rate at the factory reaches 100%.

2) Customer satisfaction rate: 90%.

Historical statistics show that Company Quality Objectives All have been achieved.

2. Quality Education

During the operation of the system, the company employs various scientific and effective methods to measure, analyze, and improve, based on... The PDCA systematic approach ensures continuous and sustained improvement. The company employs a variety of tools to enhance performance across all departments and at every level, and adopts benchmarking and learning practices to continually refine individual work approaches and methods, thereby ensuring the achievement of both personal and overall company objectives. The company actively engages in external communication and exchanges, and from time to time invites experts to provide specialized training for its employees. The company regularly conducts quality education for employees at all levels and implements targeted management of quality control points, guaranteeing consistent product quality throughout the manufacturing process.

To firmly establish a sense of integrity among all employees, the company formulates an annual education and training plan at the beginning of each year. Department heads, in accordance with the company’s requirements, prepare education and training plans and content, and diligently organize training sessions for their subordinates. Workshop supervisors are responsible for conducting integrity awareness and education activities for team leaders and employees. The company implements quality and integrity education for its employees through various methods, including specialized training sessions, posting or communicating written materials, sharing experiences from outstanding employees in quality and integrity, and utilizing visual displays.

The company is intensifying employee training. During daily morning meetings, employees are briefed on product quality requirements. Emphasis is placed on ensuring the first-piece inspection is done properly and that employees adopt standardized operating procedures. In the actual production process, we are strengthening on-site supervision, conducting thorough inspections, and carrying out comprehensive post-shift summaries. Ultimately, achieving high-quality products and building a strong brand hinges on our employees. We will continue to enhance the quality awareness and skills of all managers and employees, striving to establish a world-class, premium-quality factory and forge a leading brand in the industry.

Employee training

 

 

 

 

 

 

 

 

3. Quality Regulations and Responsibility System

By collecting laws, regulations, and other standards and requirements, the company has developed its own internal standards to ensure that its products meet the requirements of national laws and regulations, national and industry standards, as well as the Zhejiang Manufacturing Standards, thereby putting social responsibility into practice through product technology. At the same time, the company clearly defines responsibilities for quality control of its products. Ren adheres to the “four no-放过” principle for quality incidents.

The quality standards and other relevant laws that the company complies with ：

Category	Content
Employee Rights and Social Responsibility	The Labor Law of the People's Republic of China, the Trade Union Law of the People's Republic of China, the Law on Protection of Consumer Rights and Interests, the Environmental Protection Law of the People's Republic of China, the Work Safety Law of the People's Republic of China, the Law on Prevention and Control of Occupational Diseases of the People's Republic of China, ISO9001 standard, ISO14001:2015 standard, ISO45001:2018 standard, and others
Product Implementation Standard	T/ZZB1964—2020 Ball valve ball, GB/T 222 Permissible Deviations in Chemical Composition of Finished Steel Products, GB/T 223 (All Parts) Methods for Chemical Analysis of Iron, Steel and Alloys, GB/T 228.1 Metallic Materials—Tensile Testing—Part 1: Test Method at Room Temperature, GB/T 229 Methods for Charpy Impact Testing of Metallic Materials, GB/T 231.1 Metallic Materials—Brinell Hardness Testing—Part 1: Test Method, GB/T 1047 Definition and Selection of Nominal Sizes for Pipe Components, GB/T 1048 Definition and Selection of Nominal Pressures for Pipe Components, GB/T 1220 Stainless Steel Bars, GB/T 1801—2009 Geometrical Product Specifications (GPS)—Limits and Fits—Selection of Tolerance Zones and Fits, GB/T 4157 Laboratory Methods for Testing the Resistance of Metals to Sulfide Stress Cracking and Stress Corrosion Cracking in Hydrogen Sulfide Environments, GB/T 4334 Corrosion of Metals and Alloys—Test Method for Intergranular Corrosion of Stainless Steels, GB/T 5270 Review of Test Methods for Adhesion Strength of Electroplated and Chemically Deposited Coatings on Metal Substrates, GB/T 6461 Rating of Specimens and Test Pieces after Corrosion Testing of Metallic Coatings and Other Inorganic Coatings on Metal Substrates, GB/T 8650 Method for Evaluating Resistance to Hydrogen-Induced Cracking of Pipeline Steel and Pressure Vessel Steel, GB/T 9790 Vickers and Knoop Microhardness Testing of Metallic Coatings and Other Related Coatings, GB/T 12228 General Valves—Technical Conditions for Carbon Steel Forgings, GB/T 13913—2008 Specification and Test Methods for Electroless Nickel-Phosphorus Alloy Coatings on Metallic Coatings, GB/T 15007 Grades of Corrosion-Resistant Alloys, GB/T 19356 Thermal Spraying—Powders—Composition and Supply Technical Conditions, GB/T 20972.1–GB/T 20972.3 Petroleum and Natural Gas Industry—Materials for Use in Hydrogen Sulfide-Containing Environments in Oil and Gas Exploration, GB/T 21465 Valves—Terminology, GB/T 27866 Technical Specification for Controlling Hardness of Welds in Steel Pipelines and Equipment to Prevent Sulfide Stress Cracking, JB/T 6396 Technical Conditions for Large Alloy Structural Steel Forgings, JB/T 6903 Ultrasonic Testing of Forged Steel Valve Components, NB/T 47008 Forged Carbon and Alloy Steel Components for Pressure Equipment, NB/T 47009 Forged Alloy Steel Components for Low-Temperature Pressure Equipment, NB/T 47010 Forged Stainless Steel and Heat-Resistant Steel Components for Pressure Equipment, SY/T 0599 Technical Specification for Metallic Materials for Anti-Sulfide Stress Cracking and Stress Corrosion Cracking in Natural Gas Surface Facilities, YS/T 541 Test Method for Rockwell Hardness of Metal Thermal Spray Coatings, YS/T 542 Determination of Tensile Strength of Thermal Spray Coatings, ISO 15156 (All Parts) Petroleum and Natural Gas Industry—Materials for Use in Hydrogen Sulfide-Containing Environments in Oil and Gas Exploration Natural gas industries—Materials for use in H2S-containing environments in oil and gas production) 、 ASTM A105/A105M Standard Specification for Carbon Steel Forgings for Piping Components Forgings for Piping Applications) 、 ASTM A182/A182M High-Temperature Forged or Rolled Alloy Steel and Stainless Steel Flanges, Forged Fittings, Valves, and Components (Standard) Specification for Forged or Rolled Alloy and Stainless Steel Pipe Flanges, Forged Fittings, and valve and parts for high-temperature service) 、 ASTM A262 Standard Practices for Detecting Intergranular Corrosion Sensitivity of Austenitic Stainless Steels Susceptibility to Intergranular Attack in Austenitic Stainless Steels 、 ASTM A350/A350M Standard Specification for Forgings of Carbon and Low-Alloy Steels for Pipe Components Requiring Notch Toughness Testing Specification for Carbon and Low-Alloy Steel Orings, Requiring Notch Toughness Testing for Piping Components  、 ASTM A370 — Standard Test Methods and Definitions for Mechanical Testing of Steel Products for Mechanical Testing of Steel Products) 、 Standard Specification for Age-Hardening Stainless Steel Forgings ASTM A705 Stainless Steel Forgings) 、 ASTM B564 Standard Specification for Nickel Alloy Forgings, ASTM B578 Standard Test Method for Microhardness of Electroplated Coatings Electroplated Coatings) 、 ASTM B733 Standard Specification for Autocatalytic (Electroless) Nickel-Phosphorus Coatings on Metals Autocatalytic (Electroless) Nickel-Phosphorus Coatings on Metal 、 ASTM C633 Standard Test Method for Adhesion or Bond Strength of Thermal Spray Coatings Cohesion Strength of Thermal Spray Coatings 、 ASTM E10 Standard Test Method for Brinell Hardness of Metallic Materials Metallic Materials) 、 ASTM E384 Standard Test Method for Microindentation Hardness of Materials) 、 ASTM E1086 Test Method for Optical Emission Vacuum Spectroscopic Analysis of Stainless Steel Using Point-to-Surface Excitation Technology (Standard) Steel Spark Atomic Emission Spectrometry) 、 Standard Practice for Modified Salt Spray Corrosion Testing (ASTM G85) (Fog) Testing) 、 ASTM E415 Standard Test Method for Analysis of Carbon and Low-Alloy Steels by Spark Atomic Emission SpectroscopyASTM B571 Standard Practice for Qualitative Adhesion Testing of Metallic CoatingsNACE MR0103 Materials Resistant to Sulfide Stress Cracking in Corrosive Refining Environments Stress Cracking in Corrosive Petroleum Refining Environments 、 NACE MR0175 (All Parts) – Petroleum and Natural Gas Industries—Material Selection for Use in H2S-Containing Environments in Oilfield Production Natural gas industries—Materials for use in H2S-containing environments in oil and gas production) Wait

The company has formulated the... Internal Audit Control Procedures and cultivate an internal auditor team. To ensure the effectiveness of the system’s operation and its continuous improvement, quality arrangements have been made. 、 Environment 、 Occupational Health and Safety 、 Internal audit of Zhejiang manufacturing. For nonconformities identified during the audit, the responsible department shall analyze the root causes and develop corrective actions or... Correct Measures shall be implemented to address and rectify issues, and the effectiveness of these corrective actions shall be verified. Ultimately, an internal audit report will be prepared, offering recommendations for system improvements and prevention of nonconformities. This report will serve as a key input for management review and will be submitted to top management. The company has formulated the “...” Nonconforming Product Control Procedure 》Non-conforming products are strictly controlled. All of the company’s products are inspected by operators. Self-check, Special inspection must be conducted; only products that pass the inspection may proceed to the next process or leave the factory. Any nonconforming products must meet specific requirements for clear identification, documentation, isolation, and handling. After rework, all types of nonconforming products must undergo re-inspection and obtain approval before proceeding to the next process. At the same time, detailed records must be kept for all instances of nonconformity, and a dedicated person shall perform statistical analysis. The responsible unit will then take action according to the... Corrective and Preventive Action Control Procedure Formulate corrective measures and carry out rectifications. Only after evaluating the effectiveness of the corrective measures can the issue be closed. The company has also formulated... Human Resource Management Control Procedures Wait File Hold those responsible accountable and provide education for any quality issues that arise. In daily R&D and production operations, emphasize systematic approaches and fully leverage the implementation of continuous quality improvement activities and quality tools. PDCA cycle, continuous improvement, and the pursuit of excellence.

(4) Quality Integrity Management

1 Quality Commitment

a Integrity and compliance with the law

Senior leadership follows “ Uphold integrity and honesty; speak truthfully and act sincerely. ” of the Integrity Philosophy , strictly follow the People's Republic of China Company Law, People's Republic of China Economic Law, People's Republic of China Contract Law, People's Republic of China Product Quality Law, People's Republic of China Law on Work Safety, People's Republic of China Environmental Protection Law, People's Republic of China Labor Law and Spherical and Ball Valve Accessories The company strictly complies with relevant industry laws and regulations, strengthens legal training for employees, and actively collaborates with government departments to carry out public legal education activities, ensuring that an ethos of integrity and compliance with the law becomes deeply ingrained in the awareness and behavior of all company employees. The company’s rate of proactive contract breaches is zero; it has never defaulted on bank loans, and overdue accounts receivable have been reduced to a reasonable level. Senior and mid-level management personnel at the company have consistently adhered to laws and regulations without any violations or misconduct. Record Record: The employee has zero violations of the law, establishing a positive image of integrity and ethics among customers, users, the public, and society. 。

b) Meet customer needs

The company places great importance on technological R&D, has stepped up its investment in R&D capabilities, and, with customer needs at the center, has formulated... Customer Requirements Review Procedure, Actively listen to customer feedback on features, quality, and... Service We solicit opinions and suggestions on various aspects, carry out product improvement and innovation initiatives, and meet customer demands for both product quality and delivery schedules. In terms of product quality, the company strictly adheres to domestic and international standards as well as Zhejiang manufacturing standards. Through conducting technological research and quality improvement activities, we ensure that our products meet and exceed customer requirements and expectations.

2 Operations Management

a Product Design Integrity Management

The company’s product design and R&D are strictly conducted in accordance with the... Design and Development Control Procedures It runs through the entire process related to R&D, from project initiation and R&D planning, to recording various activities throughout the process, summarizing the R&D process, and managing, evaluating, and controlling R&D-related activities.

b ) Integrity Management of Raw Materials or Raw Material Procurement

Enterprises, based on the degree of risk that materials pose to product quality, will... Materials To carry out Classification. To Important Material supplier, For suppliers providing critical materials for the first time, in addition to submitting sufficient written documentation, they must also undergo small-batch trial use and obtain passing test results before being allowed to supply materials. Also, perform it regularly. Performance Evaluation. To Supplier of materials, enterprise First, a risk analysis should be conducted on this type of material. Whether or not an on-site audit is required will depend on the quality of the materials provided by the supplier. After the company conducts qualification reviews and on-site audits of material suppliers, if the suppliers meet the requirements, they will be added to the list of qualified suppliers and subjected to ongoing management. Regarding the raw materials purchased, ... Every Batch inspection Test All raw materials that fail to meet the specified standards shall not be accepted into the warehouse or used.

On the device and its Raw materials In terms of procurement, we conduct rigorous reviews of suppliers’ relevant qualifications. When procuring equipment and raw materials, we shall procure and use standard components whenever possible. For components requiring special processing, we must thoroughly validate their performance to ensure they meet our company’s requirements. All equipment must undergo equipment validation prior to use to confirm that it complies with the product’s process specifications.

c Integrity Management of the Production Process

The Production Department is responsible for production management. It formulates and gradually improves various production management systems. Before taking up their posts, production staff must undergo training and pass assessments; they may only start working with valid certifications. A comprehensive training record is maintained for all employees, and training is conducted through centralized sessions as well as pre-shift meetings. Training is conducted through various methods such as "passing on, helping, and mentoring" and visual management, thereby strengthening employees' job skills and quality awareness. During the production process, managers at all levels strictly fulfill their managerial responsibilities, conduct timely inspections, and promptly correct any errors to ensure stable production order. Responsible for... Equipment Preparation of operating procedures, Key The equipment must have safe operating procedures.

Technical Quality Department Responsible for new product design work. ， And distribute the design deliverables to the required positions.

The Technical Quality Department is responsible for the raw materials and auxiliary materials required for production. External components To carry out Use Perform a preliminary review to ensure the quality of in-process products and finished goods, and strictly enforce procedures for handling nonconforming products. The “Three No’s Principle”—“no production, no acceptance, no circulation”—requires setting quality control points for critical processes, urging employees to perform self-inspection, mutual inspection, and specialized inspection diligently. It also mandates strict adherence to the quota-based material issuance system, ensuring that the quantity of materials input and products output are consistent with process requirements and confirming that there are no potential quality hazards.

Based on industry characteristics and actual conditions, the company is strengthening the level of informationization in its production processes. Software System middle The production management module is integrated to collect and monitor data throughout the entire process, each... Process Production records are generated by production. Workshop Responsible for implementing systematic management across the company’s entire production process, tapping into internal potential, leveraging the strengths of key technical personnel, and carrying out initiatives to optimize existing... Process Carry out ongoing renovation and technological innovation efforts, and tackle technical challenges in weak links. The company is implementing a refined production organization model to shorten production and delivery cycles, quickly adapt to fluctuations in market order types and quantities, and meet customer demands while reducing material inventory levels.

3 Marketing Management

Based on strategic requirements, the company segments the market to enhance the effectiveness and precision of resource allocation and operational efforts. The company has categorized customers using a variety of methods. For each customer type, the company identifies their specific needs and expectations, then determines appropriate approaches tailored to these needs and expectations. Accordingly, the company establishes relevant systems and teams, develops diverse channels and methodologies, and systematically gathers insights into customer needs and expectations.

The company gathers insights into customer needs and expectations through channels such as trade shows, industry conferences, public media, the internet, and external organizations, employing methods including questionnaires, face-to-face or telephone interviews, and observational inquiries.

The company identifies the needs and expectations of potential customers through various channels, such as customer interactions, information gathering, market penetration, competitive advantage strategies, industry trade shows, and invitation-based visits. These efforts enable competing customers and potential customers to come into contact with and learn about the company’s products and services, thereby facilitating a shift or confirmation in their purchasing decisions.

Employ different methods to gain a targeted understanding of customer needs and expectations.

1. Establish a multi-level information network to understand customers’ requirements and expectations.

Only by accurately and promptly understanding customers’ needs and expectations can we deliver products that meet their requirements, adjust our marketing strategies in a timely manner, and improve internal management. The primary channels and methods for collecting information on target customer needs: The company adopts different approaches to understand various customer groups. Through specialized market research, product analysis meetings, customer satisfaction surveys, and other such methods, the company gains insight into customers’ needs and expectations. These six approaches complement and build upon each other, enabling the company to gain a more comprehensive and in-depth understanding of customer needs and expectations.

2. Application of Customer Information and Feedback

Customer feedback contains multi-layered content, including requests for quality improvements, valuable suggestions on service, and insightful recommendations on product design and cultural significance. This feedback serves as crucial information for companies in formulating marketing strategies and making architectural decisions.

The company has established customer profiles that systematically record feedback from customers on product and service quality, improvements, and innovations. The company regularly holds high-level analysis meetings to review customer feedback, taking into account the company’s development trajectory and comprehensively assessing the feedback’s scientific validity, usability, reference value, and alignment with daily management and technical conditions, thereby clearly defining improvement directions. At the same time, in the course of daily customer feedback collection, the company designates relevant departments to promptly track customer information, formulate feedback opinions, and promptly communicate the final implementation status back to customers. The company emphasizes that the process—from identifying target customers to serving them—must be viewed as a holistic entity; no stage can be omitted during implementation. Any disruption at any one stage will inevitably lead to a decline in customer satisfaction and loyalty. The processes of marketing, sales, and service constitute a continuous, cyclical loop. The effective execution of each stage within this loop will significantly enhance customer satisfaction and loyalty, helping the company build a strong market reputation and credibility, laying a solid foundation for market expansion, and enabling the company to adopt tailored marketing strategies based on the diverse needs of its customers. The company has established a rapid-response mechanism for promptly addressing and handling user complaints and feedback, and has prepared... Corresponding the procedure. In addition, the company Establish of Customer service Hotline Supervise the company’s product quality from the customer’s perspective. 。 We provide 24-hour, uninterrupted reception of user inquiries or complaint reports, enabling the company to respond promptly and take appropriate measures, thus ensuring users can use our products with confidence.

(5) Corporate Culture Development

1. Quality Status

— Management System

Implementation ISO9001 Quality Management System ， And obtain a certification certificate. , the company’s products have also passed... CE certification, excellent product quality 。

CE certificate

 

 

 

 

 

 

 

 

 

 

 

 

 

— Product Testing

( 1) Tracking product quality

① Both design and production undergo evaluation to identify and address existing risks and defects.

② Perform inspection before delivery and record the inspection results.

③ Follow up after delivery to obtain customer feedback on product quality;

④ Conduct full-item inspections of products on a regular basis;

⑤ Conduct a product quality survey in the customer satisfaction questionnaire.

( 2) Tracking of service quality

①   Register customer demand information, conduct follow-up visits after service delivery, and track the effectiveness of the service.

②   Collect and analyze service quality information to improve service quality.

③   Conduct a service quality survey in the customer satisfaction questionnaire.

— Quality traceability

The company has a comprehensive quality traceability system. It is able to trace the root cause of products with quality issues, thereby identifying the underlying reasons and implementing corrective and preventive measures. An annual management review meeting is organized to evaluate the suitability, adequacy, and effectiveness of the quality management system, thereby continuously improving the system, ensuring the achievement of the company’s system policies and objectives, and meeting the requirements of relevant stakeholders.

— Quality Analysis

The company comprehensively collects, organizes, and measures data and information on product quality through various channels, including statistical criteria, financial statements, and special meetings. It then analyzes this data and information to develop appropriate improvement measures.

2. Brand Status

Company The product enjoys an excellent brand image within the industry, and its products and services have been recognized by users. In recent years, customer satisfaction has consistently remained at a very high level. ， Customer complaints are extremely rare. The company’s performance results in terms of customers and the market—including customer satisfaction and loyalty—remain strong. Dudu This indicates that the Balltech brand's position is in a steady upward trajectory.

The company continues to grow. Our R&D team, characterized by “excellence, specialization, and innovation,” continuously enhances the technological level and quality performance of our products. In recent years, our products have repeatedly earned recognition from both customers and industry peers.

(6) Product Standards

The company will nationalize. Internal and external standards 、 Zhejiang The development of group standards for manufacturing runs through the entire production process. Relevant procedures or specifications have been established for every stage, including the procurement of raw and auxiliary materials, packaging materials, inspection of semi-finished products, and inspection of finished products. As a result, the entire production process—from the entry of raw and auxiliary materials into the factory to the shipment of finished products—is managed under standardized and规范 regulations, laying a solid foundation for stabilizing product quality and enhancing enterprise management levels.

(7) Enterprise Metrology Level

The company strictly adheres to relevant laws and regulations, including the "Measurement Law of the People's Republic of China," and has established a comprehensive set of management documents and control methods covering all stages—from raw material procurement and process management to production equipment, inspection equipment, in-process inspections, and finished-product inspections. The company has designated full-time metrology personnel responsible for managing, equipping, and conducting regular calibrations of the company’s in-use measurement devices. It also places great emphasis on professional training for personnel operating testing equipment, thereby providing strong assurance for the standardization of the company’s testing equipment.

To ensure product quality, we implement strict process controls throughout the production process and enhance inspection equipment for raw and auxiliary materials used in the manufacturing process, thereby guaranteeing the proper operation of measuring devices and the accuracy of measurements.

To Testing equipment Purchases, inbound and outbound deliveries are strictly carried out in accordance with approved procedures, and专人 are assigned to safeguard them. Testing equipment Establish ledgers and registration procedures; only measuring instruments with valid verification or calibration certificates may be issued, stored, and put into use. Strictly adhere to periodic verification of in-use measuring instruments, strengthen on-site inspections and supervision, keep track of their usage status, and promptly address any issues discovered. Provide corrective recommendations to departments with identified problems and implement proactive and effective measures for rectification, thereby laying a solid metrological foundation for the production of high-quality products.

All purchased materials must undergo inspection before being accepted into the warehouse to ensure that the materials supplied by vendors meet the specified requirements. Technical Quality Department Responsible for preparing the inspection and testing procedures for incoming goods, and for inspecting purchased and outsourced components. The warehouse is responsible for verifying the quantity, name, and weight of incoming materials. Procurement Department Responsible for returning non-conforming materials.

To ensure that all products pass the prescribed inspections before proceeding to the next stage of production, the company has established: Raw material inspection requirements, process inspection requirements, finished product inspection requirements, etc. Carry out rigorous process inspections and tests. Technical Quality Department Be responsible for developing process and final inspection and testing procedures, and for organizing quality inspectors to carry out inspections of in-process products and finished goods. Operators in each production workshop are responsible for conducting self-inspections.

On-site non-destructive testing

 

 

 

 

 

 

 

 

 

 

(8) Certification and Accreditation Status

Currently, the company has... Implementation ISO9001 Quality Management System Many years and, and Positive Carry out “Made in Zhejiang” brand certification—our company will strictly adhere to international quality management systems. To carry out Management ensures robust quality assurance for the company’s products, thereby enabling... The company’s quality policy is being implemented smoothly.

(9) Product Quality Commitment

In recent years, The company has never received any major quality complaints. Product All quality inspections have passed.

(10) Handling Quality Complaints

The company establishes and implements. Documents such as the “Nonconforming Product Control Procedure” and the “Customer Complaint and Satisfaction Measurement Control Procedure” Ensure that customer complaints are handled promptly and effectively. Dedicated staff will handle customer complaints, focusing on the customer and paying close attention to collecting and addressing their feedback according to the type and severity of each complaint. Necessary corrective measures will be taken to prevent similar issues from recurring. The complaint-handling process will be tracked through telephone follow-ups to gauge customer satisfaction.

Technical Quality Department Regularly organize departments to hold product quality meetings. When necessary, establish cross-departmental product quality improvement teams and coordinate closely with upstream suppliers and relevant partners to tackle and resolve major product quality issues, eliminate quality risks, and enhance product quality satisfaction.

(11) Quality Risk Monitoring

The company has established standard production and operation control procedures for its regular products, ensuring strict control and rigorous quality checks at every stage to guarantee the quality of each step. Process Production processes all comply with relevant requirements, ensuring that the final product quality meets standards. The company also employs a three-inspection system—self-inspection, mutual inspection, and specialized inspection—to rigorously control product quality. Specifically, self-inspection covers the entire product production process; employees inspect the products they have produced themselves, following the guidelines of... Sample Or, according to process requirements, conduct inspections independently, determine whether the products meet the standards, and keep relevant records.

The company has established quality. Management system, forming a ... General Manager Design control processes for the top leader, operational (process) control processes, raw material control processes, inspection and testing control processes, production equipment control processes, and service control processes. Owner Quality Control System Architecture for Team Members ， The structure of the quality control system and the responsibilities of each relevant department have been clearly defined. Additionally, appropriate error-proofing measures have been implemented in response to identified risks. 。

 

 

III. Outlook

The ball has never been an obstacle on the path forward. Rather than being “absentees” or “latecomers,” we are embracing the trends of our times and continuously innovating ourselves. The company will continue to promote and implement quality integrity, guided by a business philosophy that emphasizes truthfulness and pragmatism. Through continuous quality improvement, we strive to repay society with high-quality products and first-class services. While fostering our own corporate development, we will actively assume our responsibilities for quality integrity and social accountability, pay close attention to environmental issues, and make every effort to boost local economic development.

Qute will surely ride the waves and forge ahead with increasing courage on the path of high-quality development. At the same time, Qute will continue to shoulder its corresponding social responsibilities, advancing and growing together with society. With profound thinking, decisive action, and unwavering commitment, Qute will actively integrate into the great currents of our times and strive to create a bright future.

 

 

 

 

Reader Feedback: Dear Reader:

Thank you for reading this report! To continuously improve our company’s quality and integrity efforts and enhance the quality of our service, we sincerely appreciate your feedback and valuable suggestions on this report. We are deeply grateful for your input!

You can choose the following methods to provide your feedback and suggestions:

Written letter: Yangren Road, Yangyi Subdistrict, Lucheng District, Wenzhou City, Zhejiang Province Number 68

Contact: Liu Yongyi

Phone: 15356517198